korivy

How It Works

This section explains how return and refund requests are handled at korivy. It is intended to provide clear guidance so that you can understand the process and conditions before submitting a request. If you are unsure whether your order qualifies for a return or refund, you are encouraged to contact us at [email protected] before proceeding.

1. General Principles

• Each request is reviewed individually based on the information provided. The decision is made according to the condition of the item, the reason for the request, and the time since delivery.
• All requests must follow the procedures outlined in this policy to be considered valid. Requests submitted outside of the stated timeframes may not be accepted.

2. Return Eligibility

3. Return Conditions

To ensure fair handling of all requests, returned items must meet the following conditions:

• Unused, unworn, and unwashed
• No signs of damage caused by use or improper handling
• Returned in original condition
• All original packaging and components included
• Suitable for resale upon return

4. Items Not Eligible for Return

The following items are generally not eligible for return or exchange:

• Sale or promotional items
• Items that have been used beyond normal inspection
• Items returned without prior approval

Exceptions may apply only in the case of confirmed product-related issues.

5. Delivered but Not Received

If the tracking status shows that your order has been delivered, but you did not receive it:

• You must contact us within 24 hours of the delivery confirmation
• Additional verification details may be required
• We will review the situation with the carrier and relevant records
• After verification, a resolution such as reshipment or refund may be arranged

Failure to report within the required timeframe may limit the available resolution options.

6. Special Situations

7. Return Request Process

To request a return or refund, please contact: [email protected]

Please include the following information:

• Order number
• Reason for the request
• Clear photos or supporting information (if applicable)

After receiving your request:

• We will review the information provided
• If approved, return instructions will be shared with you
• Please follow the instructions carefully to avoid delays

8. Return Shipping & Handling

• Return shipping instructions will be provided after approval
• Do not send items back before receiving confirmation
• Returns must follow the provided instructions to be processed correctly
• Improperly sent packages may not be accepted or processed

9. Refund Processing

Refunds are typically processed within 3–5 business days after approval and inspection, depending on the payment provider.

• The actual time for the refund to appear depends on your payment provider or financial institution
• Refunds are issued to the original payment method used at checkout

10. Important Notes

• All return requests are subject to review and verification
• Providing accurate and complete information helps ensure faster processing
• Delays may occur if additional details are required
• This policy applies to all orders placed through korivy

If you have any questions or need assistance, please contact us at [email protected]. We aim to handle every request clearly, carefully, and consistently.

korivy

Thoughtfully crafted for everyday living